Returns when purchasing from a commercial seller:
If you have purchased a product from a commercial seller, the statutory right of withdrawal applies: This means you have 14 days after receiving the goods to return the item in its original condition and packaging. The return is sent directly to the commercial seller and not to 2nd home. As the buyer, you bear the costs of the return shipment.
Returns when purchasing from private sellers:
If you have purchased a product from a private seller, the warranty and thus returns are excluded. Please note that for self-collection, the sale is final as soon as you, as the buyer, have taken possession of the product. If you are not satisfied with your product, please contact our customer service and we will try to find a solution together.