Moa&Lov

 

MOA & LOV (die Schwestern Marija & Katja, Fotografin und Kreativdirektorin) begann in einer winzigen Küche, in der Katjas 3 Monate altes Baby auf ihrem Schoß hüpfte, während wir über unsere Liebe zu schönen Objekten und ihre Geschichten sprachen.
Wir haben es immer genossen, diese kleinen, schwer zu definierenden, aber hübsch anzusehenden Dinge zu finden, einzukaufen und zu empfehlen, die dazu beitragen, ein Haus in ein Zuhause zu verwandeln. Als Schwestern, die in derselben Stadt leben, lieben wir es, Gegenstände füreinander auszuwählen, und jetzt möchten wir diesen Spaß mit Ihnen teilen.

Dealer details

Commercial dealer

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Mihailova & Mihailova GbR (company under civil law)

Authorized partners: Jekaterina Mihailova, Marija Mihailova

Hertzbergstrasse 14
12055 Berlin
Germany

Email: katja @moalov.com

Small business owner in accordance with Section 19 UStG

INFORMATION ABOUT COMPANY REGISTRATION

Information on online dispute resolution: The EU Commission has created an internet platform for online dispute resolution (so-called “OS platform”). The OS platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online purchase contracts. You can access the OS platform using the following link: http://ec.euopa.eu/consumers/odr “Notice in accordance with Section 36 of the Consumer Dispute Settlement Act (VSBG).

Right of withdrawal

Right of withdrawal

Our return policy is valid for 30 days. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.

You have the right to cancel the purchase contract within 30 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Marija Mihailova, Hertzbergstraße 14, 12055 Berlin, Germany, marija@moalov.com) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Some items are completely non-returnable:
- Gift vouchers

Consequences of revocation

If you cancel this contract, we will have to pay you all payments received from you, including the delivery costs for sending the parcel (except for the additional costs resulting from you choosing a method of delivery other than that offered by us, have chosen the cheapest standard delivery and, with the exception of the delivery costs incurred by the transport of heavy goods), must be repaid immediately and at the latest within fourteen days from the day on which we received the returned order. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us in their original packaging immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods that, due to their nature, cannot be returned normally by post; these amount to €90.00. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Cancellation form

If you want to cancel the contract, please send an email with the following information to marija@moalov.com

– To Marija Mihailova, Hertzbergstraße 14, 12055 Berlin, Germany, marija@moalov.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following

Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Order number (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification)

- Date

(*) Delete what is not applicable.

Damage to the package or the products contained therein

In the event of damage to the package or the goods contained therein, we ask you to contact us at sisters@moalov.com within 7 days of delivery

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